Terms of Service for AccViano

Effective Date: January 1, 2025

1. Introduction

Welcome to AccViano ("we", "us" or "our"). These Terms of Service govern your access to and use of our website accviano.com and the related offerings provided by AccViano. By using our site or services, you agree to these Terms.

2. Services

We offer professional services including bookkeeping, tax filing support, advisory sessions, and reporting assistance. Details of each service are described on accviano.com. You may request to reschedule a service up to 48 hours before the scheduled start time. Cancellations made more than 7 days before the start time qualify for a full fee reimbursement. Cancellations within 7 days may incur a 50% fee. Once a service session has commenced, no reimbursement is available.

3. Information Products

Our information products include digital guides, online courses, templates, and similar content. All sales are final once any part of the product is accessed or downloaded. If you experience technical issues accessing the product within 14 days of purchase, please submit a request via our contact form. Upon verification, we may provide a reimbursement or replacement.

4. Goods

Physical goods purchased from AccViano may be sent back within 30 days of delivery. Items must be unused and in their original packaging. To initiate a shipment back to us, use our contact form with your order details. Once we receive and inspect the item, we will reimburse the purchase price minus any shipping charges within 14 days of approval. The buyer is responsible for shipping costs to send items back.

5. Refund Policy

We strive to ensure satisfaction across all offerings. Reimbursement requests for services, information products, or goods should be submitted via our contact form with your order or service details. Approved requests will be processed via the original payment method unless an alternative is agreed upon. Typical processing times are within 14 business days after approval.

6. Amendments

AccViano reserves the right to update these Terms at any time. Continued use of our website or services following any changes constitutes acceptance of the updated Terms.

7. Contact Information

Address: 8 Marina Boulevard #13-01, Marina Bay Financial Centre Tower 1, Singapore 018981

Phone: +6581086872

Business ID: S2332375A